Escrow service rules — xrowdeal

Overview

xrowdeal holds buyer funds in escrow while the seller delivers a digital asset or service described in the deal. Funds are released to the seller only after the buyer confirms delivery and any agreed hold period has passed, unless a dispute or review changes the outcome.

By creating, joining, or completing a deal, you agree to these rules and to our Terms of service.

Allowed & prohibited trades

Allowed

Legitimate digital goods and services (accounts, domains, licenses, gift cards, crypto-related assets, and similar items that can be described and delivered online)
Deals with a clear title, honest description, and realistic delivery expectations

Prohibited

Illegal goods, services, or activity in any jurisdiction that applies to you or the counterparty
Stolen, hacked, or fraudulently obtained assets
Scams, phishing, fake proofs, or deliberate misrepresentation
Attempts to bypass escrow (direct wallet-to-wallet payment to avoid the platform)
Money laundering or other financial crime

Serious violations can result in immediate account suspension and loss of access to funds held on the platform pending review.

Deal lifecycle

Every deal moves through tracked statuses visible to both parties on the deal page.

1. Created Seller lists amount, description, hold days, and who pays the escrow fee

2. Joined Buyer joins with the deal code or link

3. Payment Buyer pays and uploads proof; platform confirms payment

4. Delivery Seller delivers; buyer may accept or reject

5. Hold After buyer confirms receipt, funds enter the hold period

6. Payout Seller receives USDT after hold ends and release is processed

Unjoined deals: If no buyer joins within 24 hours, the listing may be removed automatically.
Payment verification: Buyer payment is reviewed before the deal moves to a paid status.
Delivery rejection: If the buyer rejects delivery, the seller should fix the issue and submit an updated delivery.
Live chat: Use in-deal chat to coordinate; keep important agreements reflected in the deal description where possible.

Seller duties

Provide an accurate title and full description, including what will be delivered and how
Choose hold days and who pays the escrow fee when creating the deal—these terms are fixed for that deal
Deliver exactly what was agreed after payment is confirmed
Mark the deal as delivered only after you have actually provided the asset or access
Submit correct payout details when asked so funds can be sent to you
Never ask the buyer to pay outside xrowdeal escrow
Respond professionally in deal chat and support if issues arise

Buyer duties

Pay the exact total shown on the deal payment screen (deal amount, your share of the escrow fee if applicable, and any payment method fee)
Send payment only through the methods and instructions shown on xrowdeal—upload a clear payment proof promptly
Review delivery carefully before confirming receipt
Confirm receipt only when you have verified the asset or service matches the deal
Open a dispute with honest reasons and evidence if something is wrong—do not confirm receipt to “speed things up” when goods are missing or incorrect
Do not pressure the seller to trade off-platform

Hold period & payout

Hold days are set by the seller when the deal is created. They define how long funds stay in escrow after the buyer confirms delivery, giving the buyer time to verify the purchase before release proceeds.

Seller marks the deal delivered after payment is confirmed.
Buyer reviews the delivery and confirms receipt when satisfied.
The deal moves to funds on hold and a countdown based on the hold days begins.
When the hold period ends, the seller may submit payout details if not already provided.
xrowdeal processes release and sends USDT to the seller’s chosen payout method. A transaction reference may be recorded when payout completes.

Always confirm receipt only after you have fully checked the asset. During the hold period you may still raise a dispute if you discover a problem.

Fees

Escrow service fees are calculated from the deal amount and hold days, starting at 5% plus 0.1% for each hold day on the deal. The seller chooses whether the buyer, seller, or both (50/50) pays that fee at creation.

The fee amount shown when the deal is created is what applies to that deal.
Buyers may also pay a fixed payment method fee when sending funds in.
Sellers may pay a fixed payout method fee when receiving funds out.
Escrow fees apply to successfully completed deals. Canceled or unresolved deals are handled under these rules and our terms—not as a normal completed sale.

Full pricing details: Fees & pricing.

Disputes

Either party may open a dispute while the deal is in an eligible status. When a deal is disputed, payout is paused until the case is reviewed.

Provide a clear reason, description, and supporting evidence (screenshots, logs, payment records).
Do not file disputes without a genuine issue or to delay payment unfairly.
Outcomes may include release to the seller, refund to the buyer, partial resolution, or account action against a violating party.

Read the full process: Dispute resolution.

Violations & enforcement

Depending on severity, we may:

Issue a warning or request additional verification
Hold funds or commissions pending investigation
Reverse or withhold fees and payouts linked to abusive or invalid deals
Suspend or permanently close accounts

We may act on fraud signals, user reports, payment anomalies, or legal requirements. Decisions are made to protect users and the integrity of the marketplace. Binding remedies and limitations are set out in our Terms of service.

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